You purchase your goods with a 14-day right of return, i.e. the sales contract only comes into effect on the 14th day from the invoice date.

If the goods do not meet your expectations, you can return them to us without any trace of use, in their impeccable original packaging, stamped at your expense and sent within 10 days of the date of the postmark, so that they reach us within 14 days of the date of the order.

The customer is responsible for return postage costs.

Please see the list of items excluded from the right of return below.

Within 3 days of receiving your parcel, it is necessary to check that all components are present and functioning.

If this is not the case, please contact the advertiser immediately, who will tell you how to proceed. If, for example, a component is missing, you will receive it by post within a few days.

Please contact the seller immediately to obtain a return slip.

You will receive it by e-mail.

You need to prepare the return package.

The seller will tell you how to return the item.

If necessary, depending on the volume of the item, we can send a carrier to collect the parcel.

Contact our customer service department to obtain a return authorization with a number and instructions on how to proceed.

Notes:
Once a returned item has been accepted by the seller, it cannot be returned to you.

Please keep a valid, clear receipt of your return shipment, as in the event of loss, you will need to send us a copy 14 days after the item has been returned so that we can begin the search process.

Yes, return shipping costs are at the customer’s expense, unless the return is due to an error on our part (e.g. incorrect or defective item).

• Sale items.
• Items on special offer.
• Items contained in special batch offers.
• Items on offer.
• Used, opened items that no longer have their original packaging.

  You may only return items that have not been reduced in price, are on sale or on special offer within 14 days of receipt. Items must be in their original condition, unused and, if applicable, with all tags attached. To initiate a return, please contact our customer service department to receive a return authorization number. Without this, the return will not be accepted and you will not be refunded.

Have you returned an item to the seller?
Once we have received and inspected the returned items, we will receive a confirmation and proceed immediately with the refund to the original method of payment.

The partner cannot deliver?
We will immediately refund your order directly to the original payment method.
The refund may take up to 7 working days to appear in your account.

When you return an item, the amount of your refund and the way it is issued may vary.

In fact, depending on the payment terms used, the procedures are different and so are the charges.

Once the carrier has picked up your item, it may take up to 7 days for the seller to receive it and process your return.

In certain circumstances, the refund period may be longer, for example when the return of the parcel takes longer than expected.

Once the seller has processed your return and validated it, we will proceed with the refund according to the payment method you chose when paying for the order.

When can I expect a refund?
This depends on the parameter dispute, but above all on the initial method of payment and the carrier you used to return the items.

Once we have issued your refund, it takes a further period of time for the financial institution to make the funds available in your account, usually within 7 days.

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Once you have entrusted your parcel to the carrier, it can take up to 14 days to process a return.

So don’t be in a hurry. But you can count on us to follow up with certainty.