Excata Sàrl

• Route du Pas-de-l’Echelle 97.
  contact@excata.com
• Contact us
• IDE CHE-264.919.183

We attach great importance to the contractual provisions governing the relationships we may have with our customers and the users of our sites. It is important to note, however, that these terms and conditions may change in response to political, economic or social developments.

The General Terms and Conditions of Sale and Use CGVu are therefore subject to change at any time and without prior notice, which is why we strongly recommend that you consult them regularly when purchasing from our websites.

The FAQ / Help section is an integral part of these terms and conditions and is regularly updated in line with our shared experience, in order to provide you with the best possible service.

If you do not accept the terms and conditions of this document, please do not use our websites, do not provide us with your personal data and log off our websites immediately.

In the event of translation discrepancies between all texts on the website and other languages, the French language shall prevail.

The Data Protection Declaration – Notice and Privacy Policy can be found here and forms an integral part of the General Terms and Conditions.

The General Terms and Conditions apply to all legal transactions between Excata and the website www.excata.com hereinafter referred to as “Excata”, on the one hand, and users, hereinafter referred to as “Customers”, on the other.

The General Terms and Conditions of Sale also apply to all legal transactions entered into by the selling partners, hereinafter referred to as “sellers”.

Our Marketplace partner-sellers

Sellers offer items for sale in their own name and under their own responsibility directly to Customers through Excata.

Sellers on Excata are independent, professional companies offering a selection of new and off-catalogue products.

Excata enables these sellers to list and sell their products on www.excata.com.

Ethics

As a matter of business ethics, Excata requires sellers to sign the Excata Charter of Ethics (ChEE) before they can insert their products on our online sales sites.

4.1 Content created and made available by Excata

All intellectual property rights, including copyright, trademarks and materials published on this website by or on behalf of Excata, i.e. visuals and texts, are the property of Excata and its vendor partners.

The copying or reproduction of visuals or texts is permitted for personal, non-business use only, provided that all proprietary rights are strictly observed. In the case of personal use, an indication of the source is required.

4.2. Contenus créés et mis à disposition par le Client.

By inserting visuals or texts on our websites, the customer confirms that he/she is the sole owner and holds full rights to them, or that he/she has written authorization from the rights holder.

Furthermore, the Customer accepts that these visuals or texts will be treated in a public and non-confidential manner. The Customer grants Excata the full right of use (reproduction, copying, transmission, use, etc.) entirely free of charge, with no time limit (perpetual) and no geographical limit (worldwide), whether for economic, advertising, social or political purposes.

4.3 Rules for consumer and product evaluation services

The following rules apply to consumer reviews and the review service, in addition to these terms and conditions. To be able to send content for the evaluation services of this website, for example in the form of text, images, video presentations or any other information, you must be at least 18 years old or have the permission of a parent or guardian.

If you have received payment prior to submitting your contribution, or if you have been promised payment at a later date, or if you have been promised something in return, such as a free product, discounts, gifts or entry into a prize draw, please report this immediately here.

All content submitted by you must be truthful and based on your own experiences with the product being reviewed. Reviews must not contain any references to other websites, postal addresses, e-mail addresses, contact information or telephone numbers. You are solely responsible for the content you submit.

Excata makes every effort to provide accurate information. Of course, the input of information, visuals and texts is always a possible source of errors. This is why Excata cannot be held responsible and is not contractually bound if information, visuals or texts present on the website www.excata.com are incorrect.

Furthermore, Excata declines all responsibility for any erroneous information, failures, interruptions or other events likely to cause direct damage (e.g. computer failure, power failure, Internet failure, etc.) or indirect damage.

If you rely on any content on the website, you do so at your own risk.

The Customer is solely responsible for the accuracy and completeness of the data he/she provides when registering on our websites. The Customer undertakes to check his/her personal data, to keep them up to date and, if necessary, to inform Excata of any changes as soon as possible, either by updating his/her data him/herself or by contacting Excata. here.

The customer undertakes to keep active the e-mail address that he/she has communicated to Excata.

It is the customer’s responsibility to keep this address active and to check his e-mail regularly and his “junk mail” box.

All sales prices published on our websites are fixed and binding and are considered as offers. They include all applicable taxes in Switzerland and Liechtenstein. All prices are in Swiss Francs – CHF. The prices indicated in the shopping cart and in the order confirmation are binding and may not be changed. Excata may, without prior notice, modify the prices of items on the website.

8.1 Order conditions

All orders placed on our websites are governed by Swiss commercial law in force at the time of order confirmation.

By placing an order on our website, the Customer confirms that he/she has read and accepts these terms and conditions.

The terms of delivery and invoicing as well as the delivery times indicated in the order are authoritative and apply.

8.2 Right of return

On the website www.excata.com you have a full right of return.

You purchase your goods with a 14-day right of return, i.e. the sales contract only comes into effect on the 14th day from the invoice date.

If the goods do not meet your expectations, you can return them to us without any trace of use, in their original impeccable packaging, stamped at your expense and sent within 10 days of the date of the postmark, so that they reach us within 14 days of the date of the order.

The customer is responsible for return postage costs.

Please consult the list of items excluded from the right of return here.

Please consult the return conditions here.

For refunds, please consult the terms and conditions here.

Excata, as host, is neither the buyer nor the seller of advertisers’ products.

Excata facilitates transactions on the Excata marketplace.

Excata provides a meeting place where customers and sellers complete and finalize their transactions.

As a result, for the sale of the seller’s products, a contract of sale is formed solely between the buyer and the seller.

Excata is not a party to any such contract and assumes no liability arising out of or in connection with such contract.

Excata is neither the agent nor the representative of the sellers.

The sales contract is concluded when the customer’s payment is accepted, and formally comes into effect on the 14th day after the order date.

Receipt of the order is confirmed to the customer by means of an automatically generated order confirmation e-mail. Payment validation is confirmed at the same time.

The order confirmation does not formally indicate that the product can be delivered. However, if the order is confirmed, this indicates that the item is theoretically in stock with the seller and will be delivered within the time indicated.

Goods will only be dispatched to the customer once payment has been confirmed and received. In the event that the seller is unable to deliver the order for any reason whatsoever, the contract is cancelled and the Customer is immediately reimbursed in accordance with the usual terms and conditions, which you can consult here.

All payment methods accepted by www.excata.com are available here.

Excata is a secure marketplace and provides buyers with payment methods that meet the highest security standards.

Excata is the only authorized and recognized payment method for purchases on the Excata marketplace:

Sellers must only use Excata to carry out their transactions.

We use high-performance technology: secure servers that ensure the reliability of online transactions.

Our software encrypts all personal data required to process orders (name, address, bank details) when they are entered.

Excata or a seller will never ask you to transmit bank details or payment card numbers by any means other than during the order payment process via encrypted payment software.

The total price of the goods offered for sale is indicated when the order is confirmed. Customers are not charged any additional costs.

11.1 Delivery charges

Excata is a Marketplace. This means that various sellers offer you items.

Depending on the items they offer, their specific features and weights, shipping costs may vary.

You can check the shipping costs of each seller by consulting their personal page.

When you place an order, if you buy items from different sellers, the shipping costs may add up. That’s why we recommend that you check the shipping costs you’re being charged, to avoid any surprises.

The order confirmation clearly indicates the delivery charge.

Preparation costs are not charged, unless clearly indicated otherwise in the item description.

11.2 Delivery address

The customer is solely responsible for the delivery address entered on our websites when creating an account or placing an order. Any costs incurred as a result of an incorrect or incomplete address are entirely at the customer’s expense and must be paid immediately, respectively before any delivery. These costs may include rerouting costs, storage costs, repackaging of the parcel and preparation time at an hourly rate of CHF 35.–.

11.3 Delivery times

Delivery times can vary depending on a number of factors, including unforeseen weather conditions, pandemics, wars, etc., as well as minor incidents at depots, road accidents, traffic jams and overwork.

In all cases, every effort will be made to ensure that your parcel reaches you as quickly as possible, generally even before the maximum times indicated. All delivery times are given for information only, and are not contractually binding.

11.4 Acceptance of delivery

The Customer undertakes to check the contents of the parcel immediately upon receipt of the delivery, in particular by verifying that the delivery corresponds to the automatic order confirmation received by e-mail, as well as the visual completeness of the product or its packaging. Any damage must be immediately photographed and reported to Excata here. Experience has shown that cases reported promptly are quickly resolved.

11.4.1 Absence on delivery

Our carriers offer a wide range of management options in the event of absence. It is necessary to make arrangements for the receipt of your orders, as if the parcel were to be returned to one of our sellers, we would have to charge you again for postage and a flat-rate handling fee of CHF 15,–.

To find out how to manage the receipt of your parcels with our carriers, you will find all the information you need here.

11. 5 Claim.

The customer undertakes to make the claim within a maximum of 3 days of receipt of the parcel. After this period, no claim can be taken into account. The claims procedure and form can be found here.

11.6 Carriers

The list of carriers we work with can be found here.

11.7 Returns and disputes

All the different cases of returns and disputes we encounter are regularly updated here.

They form an integral part of these terms and conditions and we thank you for consulting them if you have any questions.

The advertiser is responsible for the sale of these products, for any claims or any other problems arising or which may arise in connection with the sales contract between him and the buyer.

Any dispute relating to the purchase of a product from an advertiser must be resolved directly between the buyer and the advertiser.

All warranty explanations, depending on the products you buy on our websites, can be found here.

Excata makes every effort to provide accurate information. But of course, the input of information, visuals and texts is always a source of possible errors.

Excata is not the only party with access to modifications to our websites.

This is why Excata cannot be held responsible and is not contractually bound if information, visuals or texts on the www.excata.com website are erroneous.

Furthermore, Excata declines all responsibility for any erroneous information, failures, interruptions or other events likely to cause direct or indirect damage, such as computer breakdowns, power failures, Internet failures, etc. Excata will not be held liable for any such events.

Clearly, if you rely on the content on our websites, you do so at your own risk, even though we do our utmost to deliver reliable content.

Some third party links may be present on www.excata.com. Excata has no control or influence over these third-party sites, their content, design or purpose.

We exclude all liability for these third parties and give no guarantee for their content, design, purpose or for any elements external to our websites.

However, we will be happy to help you if you discover a link to inappropriate content, a site or any other information. We will deal with your request as quickly as possible.

By browsing our website you are aware that all methods of protecting your devices and data are your sole responsibility and that it is your responsibility to keep your firewalls and antivirus software up to date.

All content on Excata may be changed at any time without notice.

The place of jurisdiction is Geneva.